Privacy Policy

At Go-Hiho, your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.go-hiho.us (the “Site”). By accessing or using our Site, you consent to the practices outlined below.

1. Information We Collect

When you interact with our Site, we may collect the following categories of information:

Personal Identifiers: full name, email address, phone number, billing address, shipping address, and account login details.
Payment Information: payment method details processed securely by third-party payment providers (we do not store full card numbers).
Order & Transaction Data: items purchased, order values, order history, refunds, and exchanges.
Device & Technical Data: IP address, browser type, device identifiers, operating system, and time zone.
Usage Information: pages viewed, clicks, scrolling behavior, and time spent on the Site.
Customer Communications: emails, messages, and inquiries sent to our support team.

2. How We Use Your Information

Your information is used for legitimate business purposes, including:

Processing, confirming, and fulfilling orders;
Providing customer service and responding to inquiries;
Managing returns, refunds, and exchanges;
Sending transactional emails such as order confirmations and shipping updates;
Sending promotional communications (where permitted by law);
Improving website functionality, design, and product offerings;
Detecting fraud, abuse, or unauthorized activity;
Complying with legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to recognize your browser, store preferences, analyze Site traffic, and deliver a personalized experience. You may control or disable cookies through your browser settings; however, certain features of the Site may not function properly as a result.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, email service providers, analytics tools, and marketing platforms. These parties are authorized to use your information only as necessary to perform services on our behalf.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, update, or delete your personal information. You may also opt out of marketing emails at any time by using the unsubscribe link provided in our communications.

8. Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on the Site.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@go-hiho.us